tokenpocket / Support
Frequently Asked Questions
Answers to common questions about recovery phrases, networks, transfers, backup and wallet safety.
Wallet & credentials
This site explains self-custody principles. It does not hold funds or collect recovery phrases. Verify capabilities in the actual software you use.
Checking live balances and broadcasting transactions generally requires a connection; making an offline backup does not.
Write it in the correct order, verify it and keep it offline. Do not upload a screenshot or share it with a supposed support agent.
A private key controls an address. A recovery phrase can typically restore a set of keys. Both must remain secret.
Check your complete backup first, install a verified application and use its local recovery process. Then confirm addresses.
USDT exists on different networks. Match the chain, token contract and recipient support before transferring.
Confirm network, token, destination address, amount, fees and requested approvals. Consider a small test transaction.
Verify the domain and source, inspect permissions and system prompts, and avoid unknown installers sent in private messages.
Watch for lookalike domains, urgent demands and requests for recovery phrases. Stop if anything is uncertain.